Our Business Policies
VEKA SHOP - Business Policies
At Veka Shop, we aim to provide our customers with quality products at affordable prices while maintaining the highest level of customer satisfaction. We are also committed to protecting the privacy and security of your personal data by fully complying with applicable laws. Our business policies outlined below are designed to ensure that you, our valued customers, have a safe, transparent, and enjoyable shopping experience.
1. Protection of Personal Data and Confidentiality
At Veka Shop, we place great importance on the privacy of your personal data. All personal data collected through our website is protected under the Personal Data Protection Law No. 6698 (KVKK) and the General Data Protection Regulation (GDPR).
Your collected data is used for limited purposes such as managing order processes, providing customer support, and providing campaign and promotion information; it is not shared with third parties.
Every customer of ours:
-
Request access to personal data,
-
Request correction of incorrect or incomplete data,
-
Requesting the deletion or destruction of your data,
-
To object to the processing of your data,
-
They have the right to withdraw their explicit consent.
To exercise these rights You can contact us at vekashop07@gmail.com.
2. Cookie Policy
Our website uses cookies to improve user experience and analyze site usage.
Types of cookies we use:
-
Mandatory Cookies
-
Performance and Analytics Cookies
-
Marketing and Advertising Cookies
You can change your cookie preferences or disable cookies at any time through your browser settings. Disabling cookies may limit some site functionality.
3. Free Shipping
At Veka Shop, we offer free shipping for all orders within Türkiye. Your orders will be delivered to your chosen delivery address as quickly as possible, at no additional charge.
-
Our delivery time: 2 to 7 business days.
-
Cargo company: It is carried out by our contracted logistics companies.
4. Fast Shipping Guarantee
We work diligently to ensure your orders arrive transparently and on time. Orders placed before 2:00 PM are processed the same day and shipped as quickly as possible.
5. Replacement Guarantee
At Veka Shop, we offer an unconditional exchange guarantee. If you're not satisfied with your order or prefer a different size/color, you can easily make an exchange.
-
Exchange request period: 14 days from product delivery.
-
For change: You can send an e-mail to vekashop07@gmail.com.
-
Exchange shipping costs are the responsibility of the customer.
We do not have a return option, but we are flexible about exchanges with a focus on customer satisfaction.
6. Product Quality Guarantee
All the products we sell are selected and inspected in accordance with our quality standards. Each product is supplied to ensure durability and suitability for its intended use.
7. Customer Service
You can get support from our customer service for any questions, comments and requests you may have.
-
Email: vekashop07@gmail.com
-
Phone: +9 0 552 607 24 01
-
Working Hours: Monday - Sunday, 09.00 - 23.30